Southwest Airlines doesn't have a traditional "office" in Rochester, NY, but they operate flights out of Greater Rochester International Airport (ROC), with their ticket counters and gates located within the airport terminal, generally opening around 3 hours before the first flight for check-in and service. For bookings, customer service, or changes, you'll need to use Southwest's website (Southwest.com) or app, as they focus on online/phone support rather than physical city offices. Jauntlet.comhttps://jauntlet.com/